Support Center
Contact Us
For any questions or assistance, please email us at:
[email protected]We will respond to your request within 72 business hours.
Business Hours (New York Time, EST/EDT)
In-App Support
Need immediate help? You can access support directly within LearnByte.app through the help menu, where you'll find:
- Quick start guides
- Feature documentation
- Common solutions
Frequently Asked Questions
What file formats do you support?
We support PDF files, website URLs, and plain text input for video generation.
How long does it take to process my content?
Processing time varies based on content length and complexity. Most projects are completed within a few minutes.
What's the difference between subscription plans?
Free plan allows 1 project per day, Pro plan allows 5 projects per day, and Unlimited plan offers unlimited daily projects.
Can I download the generated videos?
No, you can watch them anytime in the app
How do I cancel my subscription?
You can manage your subscription settings in your account dashboard or contact support for assistance.
Troubleshooting Tips
- Refresh the Page: If you encounter any interface issues, try refreshing your browser first.
- Clear Cache: Clear your browser's cache and cookies if you experience persistent issues:
- Chrome: Settings → Privacy and Security → Clear browsing data
- Firefox: Options → Privacy & Security → Clear Data
- Safari: Preferences → Privacy → Manage Website Data
- Check Browser Compatibility: Ensure you're using the latest version of Chrome, Firefox, or Safari.
- Disable Extensions: Temporarily disable browser extensions that might interfere with the app.
- Check Internet Connection: Ensure you have a stable internet connection for optimal performance.